FAQ: Log-in woes

[Talissa]

I'm aware that a couple of people have been having problems logging in to the board. Has anyone had this happen, and then had the problem go away? Or are there any lurkers who have given up trying to log in? I'm trying to get the problem fixed right now.

(And I've modified the admin forum so that guests can reply to posts, so you can tell me, even if you can't log in)

~Julia

[Talissa]

Update on that, I've found a solution, so try this if you're having troubles.

(From the support forum)

Your browser is not accepting cookies properly. First check to make sure you have cookies enabled. Also, in Internet Explorer 6 you need to make sure that you have 3rd Party Cookies enabled.

Your members need to enable cookies, tell them to do the following:


Click on tools on the menubar on your browser
Click on Internet Options on the drop menu
On the window that pops up, click on the privacy tab
Put the arrow and track so that the arrow is on low
Click ok


This will enable third party cookies:


Click on tools on the menubar on your browser
Click on Internet Options on the drop menu
On the window that pops up, click on the security tab
Click on the custom button
On the little window that pops up, scroll down to where it says cookies, and make sure the radio button is in the enabled position
Click save

[nadine]

I had major problems trying to access the boards a few weeks ago from both home and work - but I gave up for a day then came back the next day to reply

[Talissa]

Sophie's been having troubles, and I know that it's happened to a couple of people in the past, so hopefully this'll help matters.